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Section 1. Checking for resolutions to known problems: Visit the WebSphere DataPower SOA Appliances Product support portal for additional support content. Section 2. Collecting information on this problem The following information describes the basic documentation needed by IBM support to investigate questions or problems when using IBM WebSphere DataPower SOA Appliances with WebSphere MQ Step 1. Describe the problem and environment Develop a clear description of the question or problem. Create a simple use case which shows the question or problem. List all the software, software version/release, with operating systems in the use case. Step 2: Turn on tracing to recreate and capture documentation for IBM Support to review Set the following trace and logging settings: Access the DataPower SOA Appliance by using the WebGUI interface through your browser. From the Control Panel in the WebGUI, select the Troubleshooting icon. On the Troubleshoot

The following information describes the basic documentation needed by IBM support to investigate questions or problems when using IBM WebSphere DataPower SOA Appliances: WebSphere DataPower Integration Appliance XI50 WebSphere DataPower XML Security Gateway XS40 WebSphere DataPower XML Accelerator XA35. Section 1: Resolving or Collecting information on this problem: When you log into the appliance, you will see information similar to the following: Welcome to DataPower XI50 console configuration. (C) 2000-2006 by DataPower Technology, Inc. Version: XI50.3.5.1.0 build 130692 on 2006/06/12 13:09:38 Serial number: xxxxx xxxxx xi50# This will allow you to get the model number, firmware number, and serial number. If you are already logged into the appliance, show version will give: xi50# show version           version: XI50.3.5.1.0             build: 130692        build date: 2006/06/12 13:09:38    watchdog build: XI50.3.5.1.0

A device can throttle for a few reasons many of which can be seen in the WebGUI Administration > Throttle settings. This document contains three sections: Questions about your appliance and environment Documentation needed by IBM Support to assist in resolving the issue Best practices Where is this device located? In other words, is it in a test or production environment? Are there other devices running the exact same configuration or behind the same load balancer as the device with the problem? If so how many? Was there any type of load test, security port scan, or other atypical traffic hitting the device at the time? Have there been any configuration changes, client changes, or other changes to the environment prior to the event? Was the appliance rebooted to recover? If so, were there any other steps taken? Any other recent changes related to your DataPower appliances and environment? Generate an error report. This can be done from the default dom

The following information describes the basic documentation needed by IBM support to investigate questions or problems when using IBM WebSphere DataPower SOA Appliances: WebSphere DataPower Integration Appliance XI50, WebSphere DataPower XML Security Gateway XS40, and WebSphere DataPower XML Accelerator XA35. Visit the WebSphere DataPower SOA Appliances Product support page for additional support content. IMPORTANT : See Contacting IBM WebSphere DataPower SOA Appliance Support. A clear description of the question or problem. The severity of this issue to your business. List of steps to recreate the events that lead to the question or problem. Capture images of the screen to help describe the steps and events. Product: WebSphere DataPower Integration Appliance XI50 WebSphere DataPower Integration Appliance XI52 WebSphere DataPower XML Security Gateway XS40 WebSphere DataPower Service Gateway XG45 WebSphere DataPower XML Accelerator XA35 Serial Number o